Frequently Asked Questions: Billing and credit cards
What if my credit card expires?
About a month before the credit card you have on file with us is due to expire, we'll send you an email. The email notifies you that your credit card will expire within the next 30 days and contains instructions on how to update your account information. We send you another reminder email after your credit card has expired, if you have not yet updated your information. Your credit card information must be current in order for Snapfish to process your orders. To update your credit card information now, log in to your Snapfish account and follow these steps:
- Click on the 'Your account' link near the top of the page.
- You'll see the information currently saved in your account displayed under 'Personal information'.
- Click on the 'Edit personal information' button. Use the drop-down list for month and year to select the month and year of your credit card's new expiration date.
- Click on the 'Update information' button.
How can I find out what a charge on my credit card was for?
We send you an email when your order is shipped with an itemized list of charges. When we charge your credit card for an order, we charge it for the full amount, meaning that we do not charge you separately for print developing, postage and packing, or other parts of your order.
If you are unsure of what makes up your final charge, check the email we sent to you when your order was shipped. We also recommend visiting our
Pricing page
to see individual prices of items. If you still have questions about a charge from Snapfish, please contact us via our
Customer Service page.
Problems with charging
If you believe that you have experienced fraudulent charges.
At Snapfish we take your credit card security very seriously. If you believe that fraudulent charges have appeared in connection with your Snapfish account, please contact
support@snapfish.com.au
so we can investigate this immediately.
The Snapfish website is not accepting your credit card.
There are a few things that can cause this problem.
- Please check to be sure you have entered the correct number and expiration date, and that the billing address you entered matches the billing postcode on file with your credit card company. These are the most common reasons for this problem.
- If your card is at or near the credit or debit limit, it may be declined. In order to validate the card, we ask the credit card company to authorise a charge of $1.00. This is only an authorisation, not an actual charge. However, if the card does not have enough available credit, it will be declined.
- Your credit card company may be refusing to validate your credit card. When you give us the credit card number, we send it immediately to our credit card processor, who deals directly with your credit card company. The credit card companies do not always tell us what is wrong or why a card is being classified as invalid. If this is the case, please contact your credit card company directly.
- A temporary technical problem with your browser, computer or the Internet can also cause denials. Or, if you are trying to supply the number at a time when the Snapfish website is undergoing routine maintenance, this can cause a denial, too. These types of problems will disappear if you exit your browser and return in a few hours.
While we would like to be able to pinpoint the problem with your credit card and solve it immediately, this is one matter that is sometimes beyond our control. If it continues to happen, we suggest contacting your credit card company to see if there's a problem or if they have suggestions.
You want to cancel a reprint order.
Once a reprint order is placed, it is typically shipped within 1-2 days. Because orders are immediately fulfilled, we do not have the ability to cancel an order. However, you can return your order for a refund once you receive it.
